DEDICATED TO MAKING IT WORK FOR YOU
Whether you’re setting up your first device or managing donations across multiple sites, our support team is ready to assist you. From quick questions to in depth guidance, we’re here to ensure your TapDonate experience runs smoothly, every step of the way.
QUESTIONS
Is TapDonate for nonprofits and charities only?
No, TapDonate can be used for any business where contactless payments are needed. In fact, you can even use TapDonate as an individual if, for example, you need to raise funds for a project or something along those lines.
Do I need to have a website to use TapDonate?
No. Our contactless payment donation platform comes with Kiosk machines and handheld devices, so that’s all you need to start taking advantage of it. However, we can customise those devices with your business logo and colours to promote your brand or business name, for instance. Plus, if you want an online only system where donors can make out payments directly to you no matter where they may be, we can arrange that too. Just give us a call.
In which countries is TapDonate supported?
I’m having trouble signing up or not sure where/how to sign up. Can you provide assistance with this?
Certainly! You can sign up here, just enter the required details, choose your package, and you’re good to go. If you experience any issues signing up, please contact our friendly and helpful staff on: 0161 341 2244.
As a UK registered business, can I use TapDonate under GDPR?
You absolutely can! Simply agree to our Data Processing Agreement, which is a legally binding document you must agree to. It explains all the rights and obligations of both parties (you and us) when it comes to personal data protection and security.
I need to get a contactless payment kiosk installed. Who do I contact?
You can call us on 0161 341 2244 or email us at sales@tapdonate.co.uk. However, when you sign up, as part of the process, you’ll be asked about where to have the kiosk machines installed. So, we’ll take care of that one way or another!
How long does it take to receive payments from the kiosk or handheld device to my charity account?
It only takes a few seconds or up to a minute at most. As soon as donors tap their card or payment device against the TapDonate kiosk/handheld screen, you will see a report updated in real time in your dedicated Donations Portal.
Are there any hidden fees applicable in addition to what I’m paying for my chosen package?
No, everything is included in your package. There is no additional charge for accepting payments through TapDonate or any hidden charges that you’ll be surprised with at the end of the month!
Can I take offline contactless donations?
While your donors do not need to be online when they use a TapDonate kiosk or handheld device to make contactless payments, your device does need to be online, as live reports are generated when payments are made.
What if I want a refund?
Unfortunately, at the moment, we do not offer refunds on any of the listed packages. If you’re generally not happy with the TapDonate experience or have feedback for us which may help us in improving our product and services, please feel free to share it with us: sales@tapdonate.co.uk.
Can I try out a free demo before committing to one of the packages?
Absolutely! You can register for a free TapDonate demo here, which will showcase exactly how our contactless payment platform works to help charities run their operations a lot smoother and more efficiently.
Who can I speak to if I need support with using the Donations Portal?
Our friendly staff are only a phone call away in case you need any assistance: 0161 341 2244